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scibob
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Cannot Print Graphics Properly in Microsoft Word

HP Recommended
Deskjet 6815
Microsoft Windows 7 (64-bit)

When printing pages from Microsoft Word, certain graphics do not print properly or do not print at all. The same document prints properly when sent from the same computer to my laserprinter and to an old epson printer that I have. Clearly it is not a Microsoft Word issue, but likely an issue with the printer driver. I have uninstalled/reinstalled drivers and tried changing settings in printer preferences with no success.

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Gemini02
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Message 2 of 2
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HP Recommended

Hi @scibob,

 

Welcome to the HP Support Forums! I see that you are having issues printing from Microsoft Word. I would like to help you out today. If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos. :generic:

I would suggest to try a Generic driver.

On the computer, go to Start.

Devices and Printers.

Select Add a Printer.

Follow the steps, select HP and Deskjet 9800 from the list.

Set this one as the default printer.

 

Try printing again from Word.

 

If there is anything else I can help you with, just let me know. Thank you.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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