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Garydupreez
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Solved!

Cannot delete a job in printer queue

HP Recommended
HP Pro 8620
Microsoft Windows XP

Hi.

I cannot delete a job which I tried to print and when it would not print I tried to delete. It just says "deleting" and now after hours is still not deleted. I cannot print anything else while it is trying to delete this job. I have tried turning the device and the PC on and off, does nothing.

 

 

Gary.

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DavidPK
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Hi,

 

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter. 

 

Browse down to the print spooler service, right click it and select Properties then click on the Stop button. 

 

Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document has been removed.

 

Regards,

 

DP-K

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Windows Insider MVP

Garydupreez
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Hi David.

 

Many thanks, problem resolved, able to print again.

 

 

Regards.

 

 

Gary.

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DavidPK
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Hi Gary,

 

You're more than welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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