Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

[voyager22]

Thanks for this post Bob.

This method worked for my 820cxi on 64 bit windows 7.

[nlarks]

I'm still having problems:

I downloaded your patch, created a temp folder but are unable to produce .DLL files.

First I tried WinZip to unzip the patch, but it couldn't... error message. Then I tried Stuffit Expander 2011. It did something, but again, no .dll files. What next?

Incidentally, when I tried to print a test page without the patch, I get a 'spooler' error.

[Bob_Headrick]

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@nlarks wrote:

I'm still having problems:

I downloaded your patch, created a temp folder but are unable to produce .DLL files.

First I tried WinZip to unzip the patch, but it couldn't... error message. Then I tried Stuffit Expander 2011. It did something, but again, no .dll files. What next?

Incidentally, when I tried to print a test page without the patch, I get a 'spooler' error.

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What operating system do you have? Which printer model?  In Windows 7 you should be able to just right click on the zip file and select "open".  If you do this do you see the three files?  You should be able to select the three files, right click on them, select copy.  Next navigate in explorer to %windir%\system32\spool\drivers\x64\3 and paste the files you just copied.  You will need administrative priv. to complete this.

The spooler error is the problem that this patch fixes.  Once you have the patch applied you will not get that error.

[rcnewt]

I need it! How do I get it?

[Bob_Headrick]

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@rcnewt wrote:

I need it! How do I get it?

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The patch and instructions are included in the first post in this thread.

[coachmanny]

this fix works like a champ 

you are the best

many thanks

coachmanny

[janeintoronto]

What do you mean you copied them to Explorer? They have to go into a directory called C:\windows\system32\spool\drivers\x64\3. I am sorry for younger people who never learned about folders [directories] and files. If you are having difficulty understandng what is meant by command prompt, forget that part of the instruction and figure out how to explore files in Win. Then you can find this directory/folder and under EDIT, you can copy files into it. I don't know all the answers. It seemed to be working but I had to turn cptr off & on, then run printer troubleshooter again. Afraid to turn it off...

[janeintoronto]

Well, I've done all these things. Was it 2 downloads to the drivers\x64? And it still didn't work, although there was some progress. I changed ports & other variable. For the nth time I turned off cptr and turned on again. The printer had seemingly disappeared but its picture still appeared under Devices. For the umpteen time I ran troubleshoot under its Properties.. & bygod it worked, at least via Notepad. I am afraid to turn off so I have written down my settings for HP Deskjet 722C on 64bit Win 7: "Print directly to computer", "Port = USB001 Virtual Pr Port, Hardware shows both HP720C & usb printing support, the properties of which say "Port_#0002 Hub_#0003"
Now, lets just see if it works with an ancient version of Lotus. I like old stuff.

[rcnewt]

Kudos to Bob Headrick and the engineer who invented that patch!

I was able to download & install it relatively easily. After some experimentation with various USB ports

and printer identities my silent printer came to life and printed me a Test Page. My computer now thinks a HP 720c is connected ( while I know it is really a 722c ) but who cares? It works GREAT!  Thank you again

I Accept as Solution,   rcnewt

[wylie1pdx]

It worked! Yay! So glad I held on to my trusty HP722C even though I couldn't get it to work under Vista. Now with my new Windows7 laptop it has found new life!