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Error code OXB800052C after update

HP Recommended
ENVY 4500
Microsoft Windows 7 (64-bit)

Earlier today I had an available update notification on my HP ENVY 4500 printer screen. I clicked "OK" to install the update then later tonight when I went to print I had an "ERROR CODE OXB800052C". I tried unplugging and plugging back in the printer, my modem, my router and my laptop and have had no luck clearing the error. When I turn the power button off and back on, I get the normal menu screen but then within 5 seconds I get the error code listed above and the power button and blue wireless button blink. 

Any suggestions? A Google search for this error code returns no results. 



ETA: I solved the problem by triggering another error (as someone in the forums did for a different issue). I took the ink out of the printer so it showed an ink error then replaced the cartridges to clear the error. Once the ink error was gone, the printer went back to the normal home menu screen and  ERROR CODE OXB800052C has not come back since. The printer is working fine now. 

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HP Recommended

Hey @laceyahrens,

 

Welcome to the HP Support Forums!

 

I understand that you are having some issues with an error code on your Envy 4500 e-All-in-One Printer. I can help you with that.

 

First, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once that is done this document would outline how to troubleshoot error messages on your printer, however it sounds like you have already performed all troubleshooting steps.

 

The last thing to do would be to contact HP Support by clicking on this link and filling out the form at the bottom to discuss options based on your warranty.

 

Please let me know if this resolves your issues or if you have any other questions. Otherwise, have a great week!

 

If this resolves your issues, please help other users find this thread by clicking on Accept Solution below my post.

 

If you appreciate my help, please let other users know by clicking on the thumbs up icon below my post. 

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

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