Forgotten password

[Toddy1]

I have changed my network provider so reset my printer. Was printing ok now won't. Cannot remember my password to get into printer to log in. How do I reset it?

[Dvortex]

Hello, @Toddy1- Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are unable print after changing the service provider. I see that the printer is asking for a password while printing using the iOS device. Try entering 12345678 and check.

If the issue persists then try to connect the printer to the new network. You can do this easily by following the steps listed below:

1. Turn on the printer if it is not already on.

2. On the printer control panel, touch the Wireless icon .

   The Wireless screen displays.

3. Touch the Settings icon .

4. Touch Wireless Setup Wizard, then follow the instructions on the control panel to connect the printer to your wireless network.

Now, try using the HP AiO remote app on your iOS device and then try printing.

Those steps should do the trick, let me know the outcome!

Good luck 🙂

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[Toddy1]

Hi thank you the reply. I am able to print using the AiO remote app, but have to take a screen shot first, so cannot print from internet for example. If I try I just get contacting printer, but no printing. Any suggestions? If I screen shot it I can print from app!

[Dvortex]

Hello, @Toddy1

Try printing using the Apple AirPrint feature.

Now, Apple AirPrint is a feature which will enable printing from most of the apps including Safari, Mail, Photos, and iWorks. Additionally, other popular apps available in the App Store are supported. In the app, tap the Action icon  or , and then tap Print to print with AirPrint. Follow the steps below to use the AirPrint from your mobile devices:

1. In the app that you want to print from, tap the Action icon ( or ) to display the menu options.
2. Tap Print. The Printer Options menu displays.
3. On the Printer Options menu, tap Select Printer. A list of available printers on the network displays.
4. Tap your HP ePrint printer in the drop-down menu. The Printer Options menu displays again and shows your selected printer.
5. If you do not need to change print options, tap Print to send the print job to the HP printer.

You can check http://hp.care/2dfqOrL for detailed instructions.

I hope that answers your concern adequately. Let me know!

Have a great day 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!