Full document not printing

[Dauwtrappen]

When I print a double-sided document, the printer does everything it should but when it is printing the front side of the document, it doesn't release the paper. The screen of the printer will say now printing but the paper doesn't come out. Half of it will be out but it just stays there. I have to click cancel and then it comes out. But the top part of the document will be blank, e.g the title won't print. The flip side is fine. I have not tried with single sided documents so I am not sure if this only an issue with double sided documents. 

How do I fix this?

[Ronaldo_Ferreir]

Hi @Dauwtrappen, good morning my friend !

Welcome to HP Forum !

🙂

Please...firstly, I'll recommend firmware update:

HP Deskjet Ink Advantage 3540 e-All-in-One Printer series Firmware Update

http://ftp.hp.com/pub/softlib/software13/printers/dj3540/DJ3540_R1547A.exe

After update, restart the printer.

Now, use the scan doctor for analisy and diagnostic:

HP Print and Scan Doctor for Windows

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

And disable the support bidirectional on driver:

I hope that helps !
🙂

Can I ask you a favor ?

If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.

Have a nice week !


I´m a volunteer in the HP Forum !

[Dauwtrappen]

---

@Ronaldo_Ferreir wrote:

@hi @Dauwtrappen, good morning my friend !

Welcome to HP Forum !

🙂

Please...firstly, I'll recommend firmware update:

HP Deskjet Ink Advantage 3540 e-All-in-One Printer series Firmware Update

http://ftp.hp.com/pub/softlib/software13/printers/dj3540/DJ3540_R1547A.exe

After update, restart the printer.

Now, use the scan doctor for analisy and diagnostic:

HP Print and Scan Doctor for Windows

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

And disable the support bidirectional on driver:

I hope that helps !
🙂

Can I ask you a favor ?

If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.

Have a nice week !


I´m a volunteer in the HP Forum !

The disabling part is not showing up. Also my printer is already up to date so what do i do?

[Ronaldo_Ferreir]

Ok

Use only the scan doctor and realize new test.

[Dauwtrappen]

Ive done the scan doctor and I am about to print a double sided document so I will update on that

[Dauwtrappen]

I printed but the issue is not fixed. Im waiting currently but the document is half in half out and it says now printing

[Ronaldo_Ferreir]

@Dauwtrappen,

Many thanks for your information.

Please, perform a Hard Reset:

1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.

2. Unplug the other end of the cord from the power source.

3. If there is a power module on the power cord, disconnect one end and reconnect it.

4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).

5. Plug the power cord into the back of the printer.

6. The printer should automatically power back up. If it doesn't, turn it on with the power button.

7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.

8. Connect any other needed cables to the printer.

I hope that helps !
🙂

Can I ask you a favor ?

If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.

Have a nice week !


I´m a volunteer in the HP Forum !