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Leandro76
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Message 31 of 46
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Same problem with my Photosmart Premium c410

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hutington
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Message 32 of 46
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JO2 Wrote.

 

I was having the same problem, and I went back and changed the eprint settings to "Everyone", added the printer here (using chrome) http://www.google.com/landing/cloudprint/hp-enable.html#, successfuly added, then went back and restricted the settings to "allowed settings only" ... Hope this helps!

 

This helped me. Thanks. 

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jroith
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Message 33 of 46
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No most likely you didn't. What you probably experienced was the message "Could not get printer information from HP." or something. I got that as well, but most of us get another message (the parse problems) after we have enabled cloudprint to access the account.

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urosbe
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Message 34 of 46
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I have just bought HP CP1525nw printer and I have exactly the same problem with registering it to Google Cloud Print service. I have managed to set up HP ePrint correctly, so AirPrint and printing with HP e-mail is working perfect, but Google Cloud Print service keep showing me "Unable to parse printer capabilities." whatever I do. I have also tried to switch privillegies from Everyone to limited e-mail address but in this case error message switches that he can't get info from HP (as mentioned before).

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jaysen
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Message 35 of 46
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Just received this;

> Hello Jason, > > I have been informed that there will be a maintenance release coming up soon to resolve the parsing error. I would watch for this release on or after Wednesday May 25th. > Please let me know if you have any questions and thank you for your patience. > > Sincerely, > > Donovan Harrod > Boise Cloud Services Support Specialist > HP Enterprise Services
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urosbe
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Message 36 of 46
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I have just solved the problem. I have update printer firmware with the latest available on offical HP site:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=si&softwareitem=lj-90321-1&os=40...

 Version:20110329

 

After firmware upgrade, Google Cloud Print managed to add printer and printed test page.

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jroith
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Message 37 of 46
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Version 20110329 is quite old and I've updated my printer to that long ago and it did not resolve the issue.

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urosbe
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Message 38 of 46
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I still had version from 2010, so update to 20110329 seems to solve the problem. I haven't found any newer version.

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jroith
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Actually I just tried without updating anything at all. And it works now! Google must have fixed something on their side.

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Skyweir
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Message 40 of 46
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Works here too. Printed a test page with no problem. Yay!

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