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05-13-2011 08:53 AM
I was having the same problem, and I went back and changed the eprint settings to "Everyone", added the printer here (using chrome) http://www.google.com/landing/cloudprint/hp-enable.html#, successfuly added, then went back and restricted the settings to "allowed settings only" ... Hope this helps!
This helped me. Thanks.
05-13-2011 09:22 AM
No most likely you didn't. What you probably experienced was the message "Could not get printer information from HP." or something. I got that as well, but most of us get another message (the parse problems) after we have enabled cloudprint to access the account.
05-23-2011 09:05 AM
I have just bought HP CP1525nw printer and I have exactly the same problem with registering it to Google Cloud Print service. I have managed to set up HP ePrint correctly, so AirPrint and printing with HP e-mail is working perfect, but Google Cloud Print service keep showing me "Unable to parse printer capabilities." whatever I do. I have also tried to switch privillegies from Everyone to limited e-mail address but in this case error message switches that he can't get info from HP (as mentioned before).
05-23-2011 07:50 PM
> Hello Jason, > > I have been informed that there will be a maintenance release coming up soon to resolve the parsing error. I would watch for this release on or after Wednesday May 25th. > Please let me know if you have any questions and thank you for your patience. > > Sincerely, > > Donovan Harrod > Boise Cloud Services Support Specialist > HP Enterprise Services
05-25-2011 06:29 AM
I have just solved the problem. I have update printer firmware with the latest available on offical HP site:
After firmware upgrade, Google Cloud Print managed to add printer and printed test page.