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06-23-2009 07:15 PM
I currently have my deskjet 4100 series connected to my computer that has XP at the operating system.
I try to scan documents and pictures and it gives me this error " An error occured sending the scanned images to ." - I have tried to save the picture by chosing the destination area and the drop down errow gives me nothing.
This is very frustrating. Does anybody have any idea why I cannot select a destination area? I have uninstalled and reinstalled the printer and the software and it didn't fix itself. I have updated the drivers and nothing works. Help!! Please and thanking you in advance. Everything else works fine with the printer.
01-22-2014 06:02 PM - last edited on 02-24-2017 03:22 PM by OscarFuentes
How is this printer connected? Wireless or USB?
Have you tried to uninstall/reinstall the printers software?
In the meantime, try the Print And Scan Doctor. Click on fix scanning when running this utility. (This is only for a Windows computer.)
Also, please try to scan a document from Paint, as a workaround. Follow this HP document here to perform this step.
Looking forward to hearing from you.