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Ed41041972
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Message 21 of 53
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HP Officejet Pro 8500A Plus - How to enable scan to computer?

I cannot get my HP Officejet Pro 8500A to activate the scanner

drroger32
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Message 22 of 53
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HP Officejet Pro 8500A Plus - How to enable scan to computer?

My new HP Pav-dv7 Laptop computer's "scan to computer activated" program works just fine.  But on my HP Pav-HPE Desktop computer, it does not work.

 

Please send a step-by-step instruction on how to get my Desktop "scan to computer activated" to work. Thanks . . .

 

 

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Serita
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Message 23 of 53
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HP Officejet Pro 8500A Plus - How to enable scan to computer?

When I updated my PC to windows 7, 32 bit, despite all of HP's recommendations, I cannot get the scanner to work for the wireless HP Officejet Pro 8500A Plus.  It will not activate.  The printer works fine.  I thought it was a driver issue, however, HP has not updated the driver thai I know of.  HELP PLEASE ASAP

 

Very frustrated in Upper Marlboro

Ed41041972
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Message 24 of 53
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HP Officejet Pro 8500A Plus - How to enable scan to computer?

This worked for me. It said I had two 8500A computers on USB and the other was Network I double clicked on the Network one and then I could see the Scan Actibvate option.

 

Thanks

Ed Martin

Fletcher, NC

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spring2012
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Message 25 of 53
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HP Officejet Pro 8500A Plus - How to enable scan to computer?

I am Joseph, I am having similar trouble to Scan to computer!
After performed "ACTIVATE SCAN TO COMPUTER" and finally came to press "Start Scan" on the printer control panel, I got the
error message: " Connection error, the connection to the computer has been lost, Or HP scan application cannot detect the OCR software, Check the computer Screen...." What can I do? Help!!
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Yaniv14
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Message 26 of 53
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HP Officejet Pro 8500A Plus - How to enable scan to computer?

Hi Joseph,

 

You need to enable 2 services (activate & start)

 

1) Shell Hardware Detection

2) Windows Image Acquisition (WIA)

 

Go to start and type "services.msc" press enter, switch to standard (at the bottom) and look for the 2 i mentioned above.

 

Hope it works

 

Good Luck

spring2012
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Message 27 of 53
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HP Officejet Pro 8500A Plus - How to enable scan to computer?

 Hi Yaniv14,

 

Thank  you so much for your  kind Reply and Solution suggestion!!  It works wonderfully!  Your suggested procedure to

 

Run in the START  the program  " services.msc"  to Activate and Start the two services:

 

Shell Hardware Detection , and Windows Imaging Acquition  finally change the services status from

 

"stopped"  to  "Started"  revive and Restore my Scanner function!!

 

I think anyone having scanning problems  (especially because Windows Imaging Services is not running...) should

 

try Yaniv14's solution method!!  Thanks again to Yanif14  and the HP Support Forum!!    

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arthouse
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Message 28 of 53
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HP Officejet Pro 8500A Plus - How to enable scan to computer?

How about enabling to scan to a mac?

I am having the same problem where the printer says no compter found.

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mollywood
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Message 29 of 53
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HP Officejet Pro 8500A Plus - How to enable scan to computer?

I am having the same problem on a Mac. Any answers??

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mollywood
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Message 30 of 53
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HP Officejet Pro 8500A Plus - How to enable scan to computer?

Did you ever figure it out for a mac?
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