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‎01-27-2017 08:46 PM

HP Recommended
Product: HP Photosmart B210
Operating System: Microsoft Windows 10 (64-bit)

My printer quit printing black ink.  I followed the trouble shooting and ended up cleaning the printhead manually.  After the manual cleaning and re-installation, it gave me an ink system failure.  Then the troubleshooting said to reset the system.  After I reset the system, it now says I have to use the setup cartridges.  I do not have those cartridges anymore.  What are my options?  I do not remember anything flagging the setup cartridges to be saved even after they were empty.  This seems like a broken system from the consumer's perspective.

What are my options? 

1 REPLY 1

‎01-28-2017 02:25 PM

HP Recommended

Greetings!!@TxAgSuz

Thanks for reaching out to the forums.I see that you're getting the setup ink cartridges missing error message on your printer.I will certainly do my best to help you.

 

 I am sending a private message with instructions. Please check the mailbox icon at the top-right corner of this screen to access your mailbox.

 

Hope this helps, for any further queries reply to the post and feel free to join us again.

 

Cheers, Have a nice day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Regards,
Sizzlingsum_13
I am an HP Employee

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