HP deskjet ink advantage 1515 can't copy a whole a4 size

[Babintio]

i also have the problem

i bought a new HP deskjet 1515, it prints well yes... but when it comes to photocopy and scanning its not clear at all. photocopy is faint, you cant read nothing so is the scanning.

please help...

[Gemini02]

Hi @Babintio,

I read your post and see that when you scan and copy it is very faint, but you can print fine. I will certainly do my best to help you. If this helps you to reach a solution, please click the " "Accept as Solution" " button down below in this message. If you wish to say thanks for my effort to help, click the " Thumbs Up " to give me a Kudos.

I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation. It can affect scanning and copying.

Are you using Genuine HP Cartridges?
What are the ink levels?

Some color ink may be used when printing black text-or-graphics. Basically when printing from the computer, printing black will use the black and color cartridges to print, when copying it will just use the black cartridge to print. Most likely the black cartridge is not working correctly, or is low.

Try making a copy in color.

Please keep the scanner lid open and then press the copy button.

Check if the scanner bulb glows.

Check if the scanner moves freely across the glass.

If there is anything else I can help you with, just let me know. Thank You.

[Babintio]

Hi Gemini02,

I have tried everything you have proposed i to try but it still doest work.

and yes am using genuine cartridges,

the ink level is still high,

the scanner bulb... yes it grows, and it moves freely.. yes.

actually while scanning there are some-like-imaginary lines that appears.... and when i scan a colourd document it looks like its burnt out. if it's blue in colour it changes to cyan that is pale

[Gemini02]

Hi @Babintio,

I would try the following steps to make sure it isn't just a issue with the glass. Just to rule out a hardware issue with the printer.

Clean the glass and the scanner lid with a lint-free cloth and mild glass cleaner. Then dry the areas.

Make a blank copy and if the copy is clean, try copying a document again.

If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. Have a nice day! Thank You.

[alexxlaxxa]

Hi i have a problem with my printer. Hp deskjet 1515 ink advantage. It does not print at the bottom border always.what should i do?