HP printer 6968, How to cancel print command. Spits out 6 pages before I can unplug it. May return.

[gmoul]

HP printer 6968, can't find cancel print command. Prints 6 sheets before I could upplug. Serious issue. May return it. Help quick as possible.Thanks. Glen, [Personal Information Removed]

[Jeet_singh]

Hi @gmoul,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having issues with your HP OfficeJet 6968 printer will print 6 sheets before you unplug the printer. Don't worry as I have a few steps to help you get through this concern,

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter. 

Browse down to the print spooler service, right-click it and select Properties then click on the Stop button. 

Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

Restart the computer and you should find the document has been removed.

For more details, please go through the support document for - HP Printers - Print Jobs Stuck in Print Queue (Windows) - Click here

If the issue persists, I would suggest this could be an issue with the printer drivers. Hence follow the steps mentioned below to completely fix the issue:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click  http://ftp.hp.com/pub/softlib/software13/printers/oj6960/OJ6960__Full_WebPack_1979.exe to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

You could also try to update the firmware for this printer, using this link: http://ftp.hp.com/pub/softlib/software13/printers/ojp6960/OJ6960_R1648A.exe

NB: Make sure the print spooler service is started and the startup type is "automatic".

Please let me know if this resolves the issue, or if you require further assistance.

Good luck