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JBlunt
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Message 1 of 2
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HP7612 InkJet Power button on but no power to the control panel or wifi

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HP Officejet 7612

Hi, please help

 

I have purchased and set up my inkjet printer.  I havev the main power light on but no power at all to the control panel.

 

The wifi light was flashing blue earlier but has now stopped. I ave switched in on and off a few times and also disconnected the power and reconnected.

 

The set up guide I have is for an Officejet 7610 which looks almost identical.

 

Any help would be appreciated. The set up guide doesn't cover lack of power to the control panel.

 

Thanks in advance

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HevnLgh
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Hi @JBlunt

 

Welcome to the HP Support Forums! 🙂 I understand you have set up your HP Officejet 7612, and you are not getting any power to the control panel. 

 

I would first like you to perform a Hard Reset:

 

1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on. Try another outlet, see if this helps.
 
2. Unplug the other end of the cord from the power source.
 
3. If there is a power module on the power cord, disconnect one end and reconnect it.
 
4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
 
5. Plug the power cord into the back of the printer.
 
6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
 
7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
 
8. Connect any other needed cables to the printer.
 
Are you now able to access the front panel menu?
 
If you are still having problems, I would like you to make sure the printers firmware is up to date, see here:  Getting Printer Updates
 
Once the printer is up to date, see if you can now access the control panel. I will watch for your reply.
 
Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance let me know and I will gladly do all I can to help. If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos".

 

HevnLgh
I work on behalf of HP



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