Hopefully updating the firmware will solve the problem of my printer not printing black. It prints every other color. I looked up the manuel on line and did every thing it said I think. I even analyzed it with the print wizard or DR. The friend who was able to open the ADF door for me, because I thought it impossible due to my lack of strength, seems to think updating the firmware will solve my problem.
I must confess that prior to discovering this problem I was doing something very stupid. I was unplugging my printer from the electrical outlet without turning off the printer first. Then I saw an error message on the printer itself instructing me to turn off the printer first or I could damage my printer. So I stopped that behavior immediately. But the damage may already occured. My printer is out of warrenty. My friend is pretty savy as far as computors go and is determined to help me with my printer problem.
But he needs to know how to update the firmware. I am not sure if my computor is 64 bit or 32 bit. There is plenty of black ink in the cartridge, so I did not try replacing it, but I think we tried everything else.
Thanks for your help but I decided to just buy a new printer because I felt like I was just going in circles and getting no where. I am sorry I didn't try the last suggestions but I did try some of the suggestions I got earlier. Thanks for your effort.
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