Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎01-18-2009
Message 1 of 3 (21,832 Views)

How to clean printheads on K5400 printer (is there a toolbox?)

Hi gang,


  My HP K5400 printer is a headache.


  In the past, there was some sort of toolbox that let me "clean" the printheads.


  But I can no longer find this printer utility.


  I've downlaoded  & installed OJProK5X00_Full_8_3.exe as well as OJProK5X00_Enterprise_Toolbox_7.exe but neither of thee seem to contain the printer utility which will cause the print heads to be exercixed.


 What am I missing?  



0 Kudos
Posts: 1
Member Since: ‎01-11-2010
Message 2 of 3 (20,543 Views)

Re: How to clean printheads on K5400 printer (is there a toolbox?)

I seem to be having the same problem.  Did you ever find a solution to the K5400 printer head cleaning issue?

Top Student
Posts: 1
Member Since: ‎01-02-2011
Message 3 of 3 (19,267 Views)

Re: How to clean printheads on K5400 printer (is there a toolbox?)

Choose one of the methods below to clean the printheads.
Clean the printheads from the control panel
Press and hold the Power button, press the Cancel button two times, press the Resume button once, and then release the Power button.
Clean the printheads from the Embedded Web Server (EWS)
  1. Start the EWS by using one of two methods:
    • Web browser - type the IP address assigned to the printer in the address bar of the Web browser.
    • Information tab in the printer Toolbox - click the Launch button in the embedded web server group.
  2. Click the Device Settings tab.
  3. Click Device Services in the left pane.
  4. Select the option Clean printheads from the drop-down list in the Print Quality section.
  5. Click Run Diagnostic. .
Clean the printheads using HP Printer Utility
  1. Open HP Printer Utility .
  2. Click Clean from the Information and Support panel.
Clean the printheads manually
After the printheads are installed, you might get a control panel message telling you the device will not print. If you receive this message, you might need to clean the electrical contacts on the printheads and in the device.
CAUTION: Clean the printhead contacts only after you have attempted to clean the printheads using the instructions above. Printhead contacts contain sensitive electronic components that can be damaged easily.
  1. Open the top cover.
  2. If the carriage does not move to the left automatically, press and hold the Resume button for three to five seconds or until the printheads begin to move to the left.
  3. When the carriage has stopped moving, turn off the printer. Unplug the power cord from the back of the printer.
  4. Unplug the power cord from the electrical outlet.
  5. Lift the printhead latch.
    Figure 1: Lifting the latch
  6. Lift the handle of a printhead and use it to pull the printhead out of its slot.
    Figure 2: Printhead handle
  7. Carefully remove any ink from the contact pads on the printhead using a dry, soft, lint-free cloth that will not come apart or leave fibers behind.
    CAUTION: Only wipe the contact pads. Wiping the nozzles (located on the underside of the printhead) can cause severe damage to the printhead.

    NOTE: The electrical contacts are small copper-color squares, grouped on one face of the printhead.The nozzles are on a different face of the printhead. Ink will be visible on the nozzles.
    Figure 3: Removing ink from contact pads
    CAUTION: Touching the nozzles can cause permanent nozzle damage. Also, ink can permanently mark clothing.
  8. After cleaning, place the printhead on a sheet of paper or paper towel. Make sure the nozzles are not in contact with the paper.
  9. Clean the contact points in the printhead slot inside the printer with a dry, soft, lint-free cloth.
    Figure 4: Cleaning contact points
  10. Plug in the power cord into the electrical outlet. Plug in the power cord to the back of the printer.
  11. Turn on the printer. The control panel should indicate that the printhead is missing.
  12. Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure proper contact.
  13. Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch.
  14. Where necessary, repeat the above steps for the remaining printhead.
  15. Close the top cover.
  16. If the control panel message remains, repeat the cleaning procedure described above for the printhead which corresponds to the message.
  17. If the control panel message remains, replace the printhead which corresponds to the message.
  18. Wait while the printer initializes the printheads and prints the alignment pages.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation