The HP Community is here for you.
01-18-2009 05:17 PM
My HP K5400 printer is a headache.
In the past, there was some sort of toolbox that let me "clean" the printheads.
But I can no longer find this printer utility.
I've downlaoded & installed OJProK5X00_Full_8_3.exe as well as OJProK5X00_Enterprise_Toolbox_7.exe but neither of thee seem to contain the printer utility which will cause the print heads to be exercixed.
What am I missing?
01-02-2011 09:55 PM
- Start the EWS by using one of two methods:
- Web browser - type the IP address assigned to the printer in the address bar of the Web browser.
- Information tab in the printer Toolbox - click the Launch button in the embedded web server group.
- Click the Device Settings tab.
- Click Device Services in the left pane.
- Select the option Clean printheads from the drop-down list in the Print Quality section.
- Click Run Diagnostic. .
- Open HP Printer Utility .
- Click Clean from the Information and Support panel.
- Open the top cover.
- If the carriage does not move to the left automatically, press and hold the Resume button for three to five seconds or until the printheads begin to move to the left.
- When the carriage has stopped moving, turn off the printer. Unplug the power cord from the back of the printer.
- Unplug the power cord from the electrical outlet.
- Lift the printhead latch.Figure 1: Lifting the latch
- Lift the handle of a printhead and use it to pull the printhead out of its slot.Figure 2: Printhead handle
- Carefully remove any ink from the contact pads on the printhead using a dry, soft, lint-free cloth that will not come apart or leave fibers behind.CAUTION: Only wipe the contact pads. Wiping the nozzles (located on the underside of the printhead) can cause severe damage to the printhead.
NOTE: The electrical contacts are small copper-color squares, grouped on one face of the printhead.The nozzles are on a different face of the printhead. Ink will be visible on the nozzles.Figure 3: Removing ink from contact padsCAUTION: Touching the nozzles can cause permanent nozzle damage. Also, ink can permanently mark clothing.
- After cleaning, place the printhead on a sheet of paper or paper towel. Make sure the nozzles are not in contact with the paper.
- Clean the contact points in the printhead slot inside the printer with a dry, soft, lint-free cloth.Figure 4: Cleaning contact points
- Plug in the power cord into the electrical outlet. Plug in the power cord to the back of the printer.
- Turn on the printer. The control panel should indicate that the printhead is missing.
- Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure proper contact.
- Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch.
- Where necessary, repeat the above steps for the remaining printhead.
- Close the top cover.
- If the control panel message remains, repeat the cleaning procedure described above for the printhead which corresponds to the message.
- If the control panel message remains, replace the printhead which corresponds to the message.
- Wait while the printer initializes the printheads and prints the alignment pages.