08-13-2015 10:47 PM
I bought my Laserjet Pro MFP M225dw last weekend and had no problems with the initial setup.
After making the mistake of installing Windows 10, I have spent hours trying to fix the created inability to print.
I am finally back to the point that I can print and scan from the "HP Scan" utility on my computer, but I can no longer scan by using the scan button on the touchscreen on the printer.
I am connected via USB.
When I hit "scan" and then "scan to computer", it would say that it couldn't find my computer and I needed to "enable scan to computer". I could not find where to do this. I knew it could find my computer since I could both print and scan using the utility. The button simply didn't work.
I tried to turn the printer off and back on to see if it would notice the computer.
Now, when I hit the "scan" button, "scan to computer" is no longer even a selectable option. Only "scan to HP flow CM", USB drive, network folder, and email are options.
I would like to know how to turn the "scan to computer" option back on so that I can scan by using the touchscreen instead of opening up the "HP scan" utility on the computer.
Thanks in advance.
08-17-2015 11:27 AM - edited 08-17-2015 11:28 AM
Hi @Xian77, and welcome to the HP Forums!
I see you're having scan connectivity issues. I would like to help!
I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
08-19-2015 02:34 PM
Thanks for writing back.
I attempted the extended power off as requested, this did not fix the problem.
I installed and ran the Print and Scan Dr. It ran and says there are no problems.
At this point, when I hit the scan button on the touch screen, "scan to computer" is still not an option.
08-20-2015 08:49 AM
Hi Xian77 , and thanks for getting back to me!
I'd recommend updating the printer firmware, then rebooting your computer and printer:
Please keep me posted!
08-20-2015 01:25 PM
I downloaded the newest installation files from this site.
In fact, while my initial installation from the included CD worked until I upgraded to Windows 10, the "upgrade" broke my ability to print to anything...even PDF. I also couldn't access "devices and printers" in the control panel. It took me about 5 attempts to uninstall the printer software and download the newest version. It is only in the new version that the scan feature is missing. I think they fixed one problem but caused another.
08-25-2015 10:20 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.