INK CARTRIDGE PROBLEM BLACK

[CHERYL113]

My black ink will not print. Colors will.

To attempt to solve the problem, I have:

Cleaned the printheads (three times).

Changed the cartridge even though the ink level was OK.

Turned the printer off and back on.

Help!

[Bob_Headrick]

The troubleshooting steps in the document here may help resolve black ink not printing on your Deskjet 3520 printer.  If this does not resolve the issue I would suggest removing the black cartridge.  Turn it over and examine the area around the ink port.  There are four orange plastic spots, left over from the protective cap.  Make sure these are flush with the cartridge body, if not carefully trim them flush.  

[CHERYL113]

Thanks. I had already been through those troubleshooting steps. What do recommend using to trim the orange spots?

[Bob_Headrick]

I would use a sharp knife to trim the orange spots if they are protruding.  Be careful, do not cut your fingers!

[CHERYL113]

No luck.

[Bob_Headrick]

A last few things to try:  remove the black cartridge.  Dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge.  It may also help to manually clean the printhead as described int he post here.

I have also seen cases where leaving the printer overnight after the cleaning cycles allows black to recover.

If none of this helps you will likely need a replacement printer.

[CHERYL113]

These are all great tips that apparently worked for some folks but unfortunately not in my case. I'll be shopping for a new printer. Thanks for trying.