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Message 21 of 26
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Okay, I haven't had a problem the past month or so.

 

BUT, I had to implement a wierd work around.

 

My suspicion is that the wireless card is going into some kind of sleep mode and it's not waking up when it should be.

 

What I did is on one of my linux boxes, I set up a script to run every 5 minutes and using wget to pull down the status page from the printer.

 

Since I've set that up, I've had ZERO issues, which really makes me think it's a wireless card issue on the printer.

 

Brian

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Message 22 of 26
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Brian, I suspect you are correct about the wireless card issue on this printer (and the OJ 6500 and OJP 8500).  Good job!

I am employed by HP

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Message 23 of 26
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anenga,

 

Please describe you system: what brand/model router and what kind of internet provider do you have (cable, DSL???).  Also, what kind of encryption is on your wireless (WEP, WPA, none, etc.)?

I am employed by HP

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Message 24 of 26
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@PrintDoc wrote:

Brian, I suspect you are correct about the wireless card issue on this printer (and the OJ 6500 and OJP 8500).  Good job!


If this is the issue, does HP offer a fix to prevent this from happening?

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Message 25 of 26
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You could try to set a static IP address for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you may need to redo 'Add a Printer' using the new IP address.

I am employed by HP

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Message 26 of 26
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i DID ALL THESE STEPS YET CONTINUES TO NOT WORK. iT REMAINED SAME EVERYTHING. SAYS ENABLED

Charlene
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