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rhemata
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Need to stop HP Office Jet Pro 8610 from printing multiple copies of 'Printer Status Report'

HP Recommended
Office Jet Pro 8610
Microsoft Windows 10 (64-bit)

Need to stop HP Office Jet Pro 8610 from printing multiple copies of 'Printer Status Report'

Today it printed 31 color copies of the report.

I cannot find any setting to either stop the report or configure just one copy to print

Please help, because this is wasting not only paper but ink as well.

Allen

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A4Apollo
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Message 2 of 2
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Hey there! @rhemata, Thanks for stopping by HP forums!

 

I understand your printer is printing multiple copies of 'Printer Status Report'.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector. This ensures the printer is receiving full power and may help this situation.
Make sure the printer is connected directly to a wall outlet. (don't use a powered hub or a surge protector) This ensures the printer is receiving full power and may help this situation.

Also, update printer firmware using this link.

 

It looks to be a driver issue with your printer, Please uninstall the driver from root level on your PC and install the drivers.

 

1. Navigate to Start >Type Devices and Printers in the Search > Select it from the results

2. Highlight your printer object and Right Click

3. Choose Remove Device

4. Highlight something else from the list

5. Click the Print Server Properties button from the toolbar

6. Select the Drivers Tab

7. Highlight the appropriate print driver

8. Click Remove

9. Check the Remove Driver and Driver Package option when prompted

10. Click OK

 

Please update the driver using this link.

 

 

Let me know if this works!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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