New Ink installed but Black isn't working

[gypsycowgirl70]

I jsut installed new printer cartage into my HP Office Jet 4620 printer but my black isn't working. When I look to see if the level is fine and the report on the printer screen shows that the levels are fine but the black ink isnt working. Please advise.

Thank you

[The_Fossette]

Hi @gypsycowgirl70

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are having issues printing in black.

Don’t worry, I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2dYdmLe

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!