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HP Recommended

OS X 10.9 Mavericks - Incorrect output using HP Scan application

Hello all

 

Following is information and workaround about a recent issue with the HP Scan application and new OS X 10.9 Mavericks

 

Issue: When the scanned image is previewed in HP Scan it looks fine, however when saved to file the images may be entirely black, contain stripes,  content may be missing, or other image irregularities.

 

The problem occurs when using the HP Scan application and scanning from an HP All-in-One (ENVY, Photosmart, Officejet, Deskjet, or Laserjet) with new OS X 10.9 Mavericks

 

Status: HP has identified root cause of this issue and will provide updated solutions ASAP for supported HP products.

 

Workaround:  Use Apple’s Preview or Image Capture applications to scan images and documents to your Mac. 

 

Note 1 - The issue and workaround described here only applies to HP All-in-One products and scanning.  

 

Note 2 - HP Scanjets - these models are supported using Apple Preview or Image Capture.   The latest OS X 10.9 Mavericks compatible HP ICA Software/installer is available for download from www.hp.com/support for these models:

HP Scanjet 5590

HP Scanjet 8270

HP Scanjet G3110

HP Scanjet G4010

HP Scanjet G4050

HP Scanjet N6310

 

Regarding Scanjet models not in the above list, an ICA solution is under investigation for Scanjets still within their support life.

 

 

NOTE: You should accept all Apple Software Updates to ensure that your HP scan driver is up-to-date for use with Mavericks

 

If you have not used Image Capture or Apple Preview previously to scan, you may need to download the latest HP driver and HP scan driver using Apple Software Update.

 

How to scan using Apple Preview 

  1. Place the item that you want to scan on the scanner glass, or load it into the Automatic Document Feeder (ADF) if your printer has one.
  2. In the Applications folder, Open Application.  Preview is also available from the Dock.
  3. From the File menu, select Import from Scanner.    It may take a few extra seconds for printer to show in list 
  4. Select your printer from the list. If your printer does not appear please refer to the following section on using Apple Software Update to obtain the HP scan driver.
  5. If a 'Software for this device is not installed' message displays after you select your printer, click Install, and then follow the instructions to complete the installation.
  6. Click Show Details to view scan settings and options.
  7. Change any settings as necessary, and then click Scan.
  8. When the preview image shows on left side, you may need to take the mouse and select (draw a box) around the image area you actually want to save or crop out. 
  9. Once the preview image has dotted lines around the image, the scan button should be clickable and you can scan and then File / Save the image in a variety of formats.

Tip - if you hold down Option key when you select File / Save - you'll also get the 'Save As' option which some prefer to select destination and format. This is an apple feature with Preview and Text edit applications.     

 

 

 

 

If this reply helped you, please say thanks by clicking the blue Kudos star.

I am an HP employee
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Johnapplecede Top Student
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Message 2 of 287
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OS X 10.9 Mavericks - Incorrect output using HP Scan application

Thanks very much.  It seemed odd that my scanner should suddenly fail after d/l'ing Maverick.  Hope the fix is soon!

Intern
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Message 3 of 287
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OS X 10.9 Mavericks - Incorrect output using HP Scan application

Thank you for letting us know. The most frustrating was not hearing from HP as to whether they were aware and working on a solution. I'll be on the look out for the update fix. Thanks for the "how to work around it."

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Johnapplecede Top Student
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OS X 10.9 Mavericks - Incorrect output using HP Scan application

Import from Scanner is not available...grayed out     No updates available at applestore

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Johnapplecede Top Student
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OS X 10.9 Mavericks - Incorrect output using HP Scan application

Image Capture did work Had to unplug and replug in the HP C3180 for Apple to recognize it. Success!
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mkkk Honor Student
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OS X 10.9 Mavericks - Incorrect output using HP Scan application

Thank you for acknowledgin that this exists, and that you can't fix it yet.  I ended up calling HP suport for this, and they told me they could fix for a $25 fee.  Ridiculous and insulting.  

chrisaconnor Honor Student
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Message 7 of 287
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OS X 10.9 Mavericks - Incorrect output using HP Scan application

have tried the workaround solution and 'import from scanner' is greyed out - any advice?
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jose58 Top Student
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OS X 10.9 Mavericks - Incorrect output using HP Scan application

I tried scanning from preview but the computer doens't even recognize the scanner is plugged in.

 

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Johnapplecede Top Student
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OS X 10.9 Mavericks - Incorrect output using HP Scan application

I used Image Capture...disconnect and reconnect the HP C3180 once you're there.  It worked for me...  identified the printer after unplugging and plugging back in.  good luck

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dukeleto Tutor
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Message 10 of 287
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OS X 10.9 Mavericks - Incorrect output using HP Scan application

When is HP going to provide a fix for this issue and neither of your suggestions of using preview or image capture work!? Please help??!! Need my scanner urgently!

Thanks.

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