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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-28-2017 11:05 PM

HP Recommended
Product: OfficeJet 250
Operating System: macOS 10.12 Sierra

Hi, just got a OfficeJet 250.  Plugged it in and it won't take my wifi password.  Phone number.  Same password for years.

 

And when I attempted to print,  it says paper jam.  This is the first time I have ever used it and all ports are empty.

 

Help?

1 REPLY 1

‎05-29-2017 04:25 AM

HP Recommended

Hi @Maggiebean

Any luck if you restart the computer, printer & router? Failing that you could manually connecting the printer to your network (see Step3 in the attached)

 

https://support.hp.com/us-en/document/c04618676

 

Can you please post back to let us know how you get on?

Thanks, Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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