• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 10:26 AM

HP Recommended
Product: Officejet 6700 premium e-all-i
Operating System: Mac OS X 10.10 Yosemite

I try to print on Officejet 6700 wireless or cable from Macbook Air.  Nothing prints.  This is a new problem.  When I check print job status, the red progress bar has gone about 20% and has stopped.  But there are no specific error messages.  The printer copies well and receives faxes well.  I would much appreciate help on this.

3 REPLIES 3

‎03-22-2017 10:36 AM

HP Recommended

Hello,

 

 

You can follow the steps suggested in the support document for -

 

http://support.hp.com/us-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/43229...

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Was this reply helpful? Yes No

‎03-22-2017 10:36 AM

HP Recommended

From the description, it looks like a driver issue. Have you tried removing and reinstalling the drivers again? Kindly follow the steps in the document below:

 

Wireless - http://support.hp.com/in-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/43229...

 

USB - http://support.hp.com/in-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/43229...

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

I am an HP employee, but the posts are my own. If my post helped you, kindly click the Thumbs Up, Accepted Solution buttons. Cheers!
Was this reply helpful? Yes No

‎03-22-2017 10:49 AM

HP Recommended

Hello,

 

I recommend using this guided troubleshooter for assistance.

 

http://hp.dezide.com/ts/start.jsp?guide=printjobstuckinqueue.net&section=ccweb&operatingsystem=osx&s...

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.