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Andrespr27
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Pagewide 477DW stuck on initializing and do not print. Brand new printer

HP Recommended
Pagewide 477DW
Mac OS X 10.11 El Capitan

I took printer out of the box and install cartridges. I said it would setup and it was going to take approximate 22 min and it never finished. I restarted printer, unplugged and cant figure out how to reset printer. 

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TalalPWS
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HP Recommended

Hello There,

I hope you were able to resolve the problem but if it didn't reply to this post to help you resolve it.

The FW location for 477 dw is here:

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=8808868&swLangOid=8&swEnvOid=4054

Could you please verify that the FW version is 1611B?

With the unit on, hit the question mark on the front panel when you are at the home screen, then go to the bottom of the menu to printer information. The FW version will be at the bottom.

 Thanks

 

HomeScreen.png

 

 

HelpMenu.pngFW_Version.png

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79Blackpearl
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I have this exact same issue with the same printer. UGH!!!  Anybody have any solutions.....

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