Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
Photosmart Prem C310 series printer with current driver and firmware
PC is running Windows 7
When I try to save from memory card to PC I get the message, "!Not set up. You need to install device software." on the printer's touch screen. What am I missing?!
Go to Solution.
Follow the steps below to map the card reader1. Insert memory card into the printer2. Open My Computer3. Click on Map network drive4. Choose desired Drive letter, and then enter \\192.168.1.101\memory_card in the folder
Note: replace the 192.168.1.101 with the IP Address assigned to your printer.5. Click finish, and the drive will open to access the files
what about on a Mac?
Follow the steps below to map the card reader
Option one: Map a network drive to Mac OS X
This method maps a network drive that will disappear if the network connection drops or if you reboot your Mac:
1. From the Mac OS X Finder, hit Command+K to bring up the ‘Connect to Server’ window
2. Enter the path to the network drive you want to map, Example: \\192.168.1.101\memory_card and then click ‘Connect’
Note: Replace the 192.168.1.101 with the IP Address assigned to your printer.
3. Enter your login/password and click “OK” to mount the network drive
4. The drive will now appear on your desktop and in the Finder window sidebar
Option two: Map a network drive to Mac OS X that re-mounts after system reboot
This method allows you to reboot your Mac and have the mapped network drive automatically remount and appear on the desktop, this is more persistent than the above method:
1. From the Finder, hit Command+K
3. Enter your login credentials and click “OK”
4. The drive is now mounted, but continue on to map for system reboot persistence
5. Now enter into System Preferences, from the Apple menu
6. Click on ‘Accounts’
7. Click on “Login Items”
8. Click on the + button to add another login item
9. Locate the network drive you previously mounted and click “Add”
10. Exit out of System Preferences
Thanks for the advice. i tried to folllow the directions, but could not connect to the server. i get the following message when i try to connect: Connection failed
the server "\\192.168.1.250 may not exist or is unavailable at this time.
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