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sudhir66
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Message 1 of 3
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Printer not prints after loading new ink cartridge

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After loading a new ink cartridge  HP 802  my printer does not print. It shows " printer is on Error state" , Status: " Error,   1 document waiting" .  Pl. advise how I can solve the problem.

 

Sudhir  Saha

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
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Hi @sudhir66

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that after replacing the cartridge you are getting an error and unable to print.

 

I’d love to help!

 

Please help me with the model of your printer and the operating system so that I can assist you better.

 

Looking forward to your reply and you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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mdklassen
Level 12
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Message 3 of 3
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It's been several months since you posted your problem.  Do you still need help?

 

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