-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Printers Archive
- Printer or ink system failure
Create an account on the HP Community to personalize your profile and ask a question
12-17-2019 11:33 AM
Had the same problem on my 5 year 8600 Pro. Removed the cartridges, removed the print-head and cleaned it with warm water (per some website I can no longer find). Did not work.
Purchased a new print-head and cartridges (as a kit) from Amazon and installed them. Immediately recognized the cartridges but was "busy". Cycled power, and the alignment process started and concluded successfully. The kit was not cheap BUT I was back in business quickly (no printer set up to contend with).
02-10-2020 01:41 PM
I have gone through all the steps above. I have;
- Replaced the ink cartridges twice
-Replaced the carriage twice
-Went through the on/off/on procedure countless times
Still have the same error message:
There is a problem with the printer or the ink system
Turn the printer off, then on,
If the problem persists, contact HP
02-12-2020 10:17 AM
As you can see in my December post, ultimately I replaced the print head. Had my fingers crossed because the kit cost $185 and I was not sure it would work, but I like the 8600 and buying and setting up a new printer would have been time consuming.
- « Previous
-
- 1
- 2
- Next »
Didn't find what you were looking for? Ask the community