Prints the Test Page in Color, but does not print a document in Color

[LJS-G85]

Just installed new HP Ink Cartridges. When I print a Test Page, Align or Clean the print heads, it prints in color.  However, when I print a document containing colored text, it does not print in color.

[EMX-1]

hi ..

have you check the printer setting at your computer ? 

it is set to mono tone for printing ? 

[Pushpakr]

#HPExpertDay

Please go through these steps to resolve the printing issue.

HP Diagnostic tool for HP Printers in Windows

http://support.hp.com/us-en/document/c02073861

there is Video when printer does not print black/color

https://www.youtube.com/watch?v=c422Q-EhMXI

Video for printing and scanning problem

https://www.youtube.com/watch?v=OXAN-Rn27wE&index=​​5&list=PL1--vpgQOyas91zok8jI-qPKnAzn9p2Tg

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping

Thank You

[Im_nir]

Just to add on, follow the steps to enable back , if your black only is enabled:  open the Printer Preferences window, and then select Color or turn off the black ink only or grayscale setting.

[LJS-G85]

I do not see a mono tone setting. Where is it located? 

[LJS-G85]

Tried the HP Print and Scan Doctor 4.9.

Result: While it was displaying "Communicating with your selected product" and the green bar was about half way across it printed the following:

GET /DevMgmt/ProductConfigDyn.xml HTTP/1.1

HOST:

After the printer stopped, the HP Print and Scan Doctor froze. I was not able to exit from it - none of the tabs across the top were available, so I used "Task Manager" to end the process.

It will only print in color if the print is NOT initiated from my laptop (Toshiba Satellite C55-A).

Where can I check about a "mono tone setting?"

[Im_nir]

Hi,

The link provided will take you to the page on how to enable black only. It also have noted on the page on how to switch back to color. Please follow as instructed.

http://support.hp.com/us-en/product/hp-officejet-g85-all-in-one-printer-series/30374/document/c05078...

hope this might be of some help to you

[LJS-G85]

My solution:

I removed the printer (Devices and Printers), disconnected the printer (connected via 2.0 USB printer cable to the USB 2.0 port on my laptop) from the laptop, restarted the laptop and re-connected the printer via the 2.0 USB cable. Windows installed the appropriate drivers, etc. and I was able to print a Test Page, print a color document, etc. 

Thank You.