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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2017 01:38 PM - edited ‎02-23-2017 01:50 PM

HP Recommended
Product: HP LaserJet Pro 400 Color MFP
Operating System: Microsoft Windows 10 (64-bit)

I have a user with a LaserJet Pro 400 Color MFP M475dw and M475dn, both networked printers.  

 

When using HP Scan, I see see two printer options but no matter which is selected, it always scans from the same printer.  

 

The printers use the same driver and I've tried clean installs of the software multiple times with no change, even when changing the printers name's. I can print to them seperately with no problem. 

 

How can I tell HP Scan to differentiate between the two printers?

2 REPLIES 2

‎03-23-2017 02:58 AM

HP Recommended

Hello,

 

 

Please find the below document which may help you to fix the network problem,

 

 

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=4337543&docLocale=en_US&docId=emr_na-c03...

 

 

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

 

I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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‎04-20-2017 10:11 AM

HP Recommended

Thanks but this did not help.  Still can only scan from one printer even with 2 options in HP Scan.  

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