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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 09:10 AM

HP Recommended
Product: Office Jet Pro 6830

I am trying to scan to my email, but it keeps saying -there was a problem connections to server- what do I do??

1 REPLY 1

‎05-12-2017 10:59 AM - edited ‎05-12-2017 10:59 AM

HP Recommended

 

 

@Queen1979

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

I understand you need assistance with scanning,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Which OS are you using along with the printer? 

Did you check for any HP Articles to help resolve your concern?

 

HP Printers - Network Scanner Connection Error (Mac)

 

HP Printers - Network Scanner Connection Error (Windows)

 

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

 

In the meantime, please try the steps below:

 

-Get your printer's IP Address (Can find this under Network Config under Settings)
-Type the IP into your web browser
-On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
-Click Manual DNS
-Under preferred type 8.8.8.8
-Under alternate type 8.8.4.4
-Unplug Modem from the wall. Wait 30 seconds. Plug back in.
-Turn off your printer by pushing the power button. Wait 30 seconds. Power on.

 

Keep me posted 😉

Riddle_Decipher
I am an HP Employee

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