Scanning

[Queen1979]

I am trying to scan to my email, but it keeps saying -there was a problem connections to server- what do I do??

[Riddle_Decipher]

@Queen1979

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand you need assistance with scanning,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Which OS are you using along with the printer? 

Did you check for any HP Articles to help resolve your concern?

HP Printers - Network Scanner Connection Error (Mac)

HP Printers - Network Scanner Connection Error (Windows)

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

In the meantime, please try the steps below:

-Get your printer's IP Address (Can find this under Network Config under Settings)
-Type the IP into your web browser
-On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
-Click Manual DNS
-Under preferred type 8.8.8.8
-Under alternate type 8.8.4.4
-Unplug Modem from the wall. Wait 30 seconds. Plug back in.
-Turn off your printer by pushing the power button. Wait 30 seconds. Power on.

Keep me posted 😉