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Johnnyfontaine
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Message 1 of 6
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The scan cannot be performed because another program has control of the HP imaging device.

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When I try to scan a document on my Photosmart premium 309a, I get this message -

The scan cannot be performed because another program has control of the HP imaging device.  Try the following steps.  After each step, try scanning again.
- Restart the program.
- Close all programs that may be using the device.
- Reboot the computer.

 

This fix didn't work, so i downloaded and installed the latest driver; no joy. I try scanning from the printer , and it communicateds with my computer - ie; "Open in Preview" and "Open in PDF" appear on screen on my mac, but no image. When I use the HP scan program from my mac, it is unable to find my device!

Help! 

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pjwilliamsna
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see my input on the similar theme today 13th nov 2011 (I don't have the answer but many of us obviously have this problem).

 

PS - It is not fixed on my machine by downloading the HP and windows 7 fix for printers appearing to be lost

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coverdude
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I did this... And it worked!

 

1) Uninstall your current HP software and driver.

2) Go to the original EXE downloaded from HP which contains the software and driver.

3) Right click on it and "Run as Administrator"

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pjwilliamsna
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I now have scanning working too.

 

Like you I completely uninstalled everything to do with my HP6280

Disabled my NIS

ran the PS_A10....130_140.exe for the n'th time

accepted ALL of HP's suggestions (I had been saying no for example to customer participation before - perhaps yes is required by HP?)

Test print as usual dropped the last lines until I turned of bidirectional support (this may be a red herring)

When I started HP Solution Centre the first time  I got the ...cannot be performed message... but after closing and restarting Solution Centre the scan worked and has done nearly every time since.

 

I suspect the HP function that checks ink levels etc sometimes gets in the way of the scan leading to the message. I hope other readers have now got scanning working too

 

'

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jjd024
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I am having the same problem as above. Yesterday the scanner worked and today it did not. I completed all the steps to set up a driver and that worked except now I get the above message and I am sorry I do not know how to uninstall everything to do with my HP6280 (except go the shops and buy a new one!!) and I do not know what my NIS is... Are you able to provide instructions in very easy terms?

 

Thanks in advance.

 

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Rainbow7000
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Message 6 of 6
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HP Recommended

Hello jjd024,

 

I am sorry to hear that you are unable to scan with your Photosmart C6280 unit. I would like to help you. I have found some troubleshooting steps for you to follow to help with this problem. I would like you to click on the link below and follow the steps one by one.

 

I hope this helps you!

 

Unable to Scan - Troubleshooting Guide

 

Take care,

a i n b o w 7000

I work on behalf of HP



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