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10-21-2011 02:30 AM
When I try to scan a document on my Photosmart premium 309a, I get this message -
The scan cannot be performed because another program has control of the HP imaging device. Try the following steps. After each step, try scanning again.
- Restart the program.
- Close all programs that may be using the device.
- Reboot the computer.
This fix didn't work, so i downloaded and installed the latest driver; no joy. I try scanning from the printer , and it communicateds with my computer - ie; "Open in Preview" and "Open in PDF" appear on screen on my mac, but no image. When I use the HP scan program from my mac, it is unable to find my device!
01-05-2012 09:45 AM
I now have scanning working too.
Like you I completely uninstalled everything to do with my HP6280
Disabled my NIS
ran the PS_A10....130_140.exe for the n'th time
accepted ALL of HP's suggestions (I had been saying no for example to customer participation before - perhaps yes is required by HP?)
Test print as usual dropped the last lines until I turned of bidirectional support (this may be a red herring)
When I started HP Solution Centre the first time I got the ...cannot be performed message... but after closing and restarting Solution Centre the scan worked and has done nearly every time since.
I suspect the HP function that checks ink levels etc sometimes gets in the way of the scan leading to the message. I hope other readers have now got scanning working too
11-11-2013 08:41 PM
I am having the same problem as above. Yesterday the scanner worked and today it did not. I completed all the steps to set up a driver and that worked except now I get the above message and I am sorry I do not know how to uninstall everything to do with my HP6280 (except go the shops and buy a new one!!) and I do not know what my NIS is... Are you able to provide instructions in very easy terms?
Thanks in advance.
11-13-2013 09:35 AM - last edited on 02-24-2017 11:55 AM by OscarFuentes
I am sorry to hear that you are unable to scan with your Photosmart C6280 unit. I would like to help you. I have found some troubleshooting steps for you to follow to help with this problem. I would like you to click on the link below and follow the steps one by one.
I hope this helps you!
I work on behalf of HP
★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!