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pdm1
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Trying to scan but laptop can't find printer

HP Recommended
pavillion notebook 17-g119dx
Microsoft Windows 10 (64-bit)

Although I can print from my laptop, I can't scan. When I attempt to use HP Scan and Capture, I get an error message that it can't find my printer/device.  I did swap out my modem recently and was able to scan with my old modem. Thoughts?

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ShlomiL
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HP Recommended

It may help much to know which printer you are using.

 

I assume it is connected wirelessly?

 

Have you insalled any drivers for your AIO Device?



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pdm1
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HP Recommended

Thanks. I was able to scan after I unintalled and reinstalled the printer.

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