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Level 6 PrintApper
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Using your Facebook account to log in to ePC?

On February 1st, 2012 ePrintCenter stopped supporting account sign in through Facebook. If you previously signed into ePrintCenter with a Facebook account, you will no longer be able to do so, and you will need to create a new account to access ePrintCenter.  The steps for account creation vary depending on if you have a printer added to your account.

 

If you do not have a printer added to your account:

  1. Visit  https://h30495.www3.hp.com/user_create and create a new HP ePrintCenter account. 
  2. You will now use this new account to login to HP ePrintCenter.

 

If you do have a printer added to your account:

  1. Disable Web Services on your printer. For most printers this will be done on the front panel of your printer. For some printers this will be done through your printer’s embedded web server. This removes your printer from your HP ePrintCenter account. For more details, visit https://h30495.www3.hp.com/help#printer_management.pm-remove-settings.
  2. Enable Web Services from the same place you disabled Web Services in step one. A page will automatically print out with your new printer claim code.
  3. Visit https://h30495.www3.hp.com/user_create and create a new HP ePrintCenter account.
  4. Create a new HP ePrintCenter account.
  5. Add your printer to your new account using the claim code on the page that printed out in step two.
  6. You can now create a friendly ePrint email address, download apps, and control ePrint settings from your new account.1 You will not be able to re-use the same friendly email address you had before you re-registered your printer.

 

We apologize for any inconvenience and look forward to seeing you at HP’s ePrintCenter soon. 

I am an HP employee.
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deebeeeff
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Using your Facebook account to log in to ePC?

This did not work for me.

1) After I disabled web services and restoired to factory defaults as recomended for an OfficeJet printer, it now gets to the page where I agree to the terms and then goes back to the "Tools" page. No printout takes place.

2) When I try to create a new account online, it says my email is already in use.

3) When I try to get my password for my existing account, it says my email adress is invalid.

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Level 6 PrintApper
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Using your Facebook account to log in to ePC?


@deebeeeff wrote:

This did not work for me.

1) After I disabled web services and restoired to factory defaults as recomended for an OfficeJet printer, it now gets to the page where I agree to the terms and then goes back to the "Tools" page. No printout takes place.

2) When I try to create a new account online, it says my email is already in use.

3) When I try to get my password for my existing account, it says my email adress is invalid.


Thanks...I'll get someone to look into this and help you. 

I am an HP employee.
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Level 5 fertileground
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Using your Facebook account to log in to ePC?

Hello deebeeeff,

 

You may have set up another account that you are not aware of.  You may also be having a conflict with a Snapfish accout password.  If you're having problems creating an ePrintCenter account and you already have a Snapfish account, try the following steps:
-On the ePrintCenter login page, there is the blue Snapfish icon. This brings up a Snapfish login form.
-If you do not remember your Snapfish password, go to Snapfish.com and use the snapfish “forgot your password?” tool.
-Once you login in to ePrintCenter using your Snapfish login, you will now have an “HP Web Services” type account, you can use the normal login form without hitting the Snapfish button

 

 

I am an HP employee
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preetiibasra
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Using your Facebook account to log in to ePC?

unable to connect with chat on facebook

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Note on archived topics.

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If you have a question create a new topic by clicking here and select the appropriate board.
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