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Posts: 1
Member Since: ‎03-22-2009
Message 1 of 8 (10,746 Views)

can not scan to computer on a c8180

I have a HP C8180 all in one conected to a network. When i try to scan to my computer it states "NO Scan Options"  I used to be able to scan but I changed from a USB connection to Ethernet.
0 Kudos
Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 8 (10,744 Views)

Re: can not scan to computer on a c8180

What Operating System are you running on your computer?

Also, are you able to scan from the HP Solution Center program? when happens when you open it?
I am an ex-HP Employee. Currently inactive on the forum.
Posts: 1
Member Since: ‎06-24-2009
Message 3 of 8 (10,308 Views)

Re: can not scan to computer on a c8180

If you are able to open the Hp solution center then you should be able to go in to settings, scan button setup and set the scan to options for the front of the device.

But if you open up the Hp solution center and you get the "no hp devices detected" then what your going to have to do is uninstall the software for your hp printer and clear your temp folder, restarted your computer and install the software again and that should fix the issue right there

Distinguished Professor
Posts: 2,962
Member Since: ‎11-17-2008
Message 4 of 8 (10,275 Views)

Re: can not scan to computer on a c8180

If you changed from USB to network connection, you need to re-install the software. At leastreset the port (if you know the insides of how to setup printer drivers). To Windows, USB connected devices and Networked devices are different devices, and accessed differently.
* I am an HP employee. *
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Posts: 1
Member Since: ‎03-06-2011
Message 5 of 8 (7,398 Views)

Re: can not scan to computer on a c8180

[ Edited ]

I came up with a simple solution that should work on any computer and operating system as long as you are using your printer via a network (wired or wireless).


Print the network settings by going to the printers setup menu, select network, select view network settings, select print network page.


Make sure the web browser you use will allow pop ups from the URL listed in the general info section on the page that printed.  You do this differently for different browsers, so use the help feature in your browser to find out how to allow pop ups from a specific page.


In the address bar of your web browsed type the URL in the general information section of the page that printed and hit ENTER


Click WEBSCAN in the menu on the left of the webpage that appears.


Save this webpage to your favorites/bookmarks with a title of "SCAN from HP printer"


From this page you can scan a preview that shows in the preview window and scan a full page that will pop up in a new browser window (need pop ups allowed for the URL as stated above).


The image shows as a JPG in the new browser window.  Copy and paste it to your computer using whatever filename you'd like.


From this point forward just use the link you saved to your favorites to get to the webscan page and quickly scan a picture or document.



Posts: 1
Member Since: ‎08-29-2011
Message 6 of 8 (6,411 Views)

Re: can not scan to computer on a c8180

the HP solution center has always been my alternate route to scan.  Now I can't even get that to load.  Help!

Posts: 1
Member Since: ‎01-27-2013
Message 7 of 8 (4,563 Views)

Re: can not scan to computer on a c8180

I can copy a document buyt I can't scan it to compouter file or email.  Doesne't work with OCR either.

Regents Professor
Posts: 4,871
Member Since: ‎11-22-2011
Message 8 of 8 (4,552 Views)

Re: can not scan to computer on a c8180

Hello knarf7


What operating system are you running and do you have the Photosmart C8180 or a different printer? How is your printer connected to the computer? Are you receiving the "No Scan Options" message?

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
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