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ahg2sew
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cannot get scanned documents to save to the computer or scan to email

HP Recommended
photosmart 7525
Mac OS X 10.11 El Capitan

Unable to connect to web services.  I have unpluged the router and the printer, restarted the computer, and serched the IP address.  The IP address error was "Safari cannot connect to the server. "  I cannot scan and save to the computer nor can I scan to email.  I can print from the computer.  Everything is wireless.

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Dragon-Fur
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HP Recommended

@ahg2sew

 

You might try connecting your printer and /or computer directly to your DNS / ISP.

 

Non-responsive DNS server or invalid DNS configuration can cause long delay before webpages load

 

Another resource:

HP Printers - Network Scanner Connection is Lost (Mac)

 

General Help - Web Services

User Guide - Chapter 6, Page 21

 

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Dragon-Fur

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