don't see product on printer list on computer

[73goo]

Hello,  have not been able to print for awhile now. I went into printers on my lap top and this printer is not listed. Then I tried to reinstall using the hp software included with my purchase. This did not work. I tried to add a new printer to my printer screen and that did not work. I don't know what else to do? My computer is a Toshiba lap top, vista 32, a usb connection. I am a newbee.

[mchrist152]

There's a couple of things here.  First, try the Print and scan doctor available here:

Print and Scan Doctor download

Assuming you haven't been able to install the software, the print and scan doctor should take you to the latest software on the web.  You can also download and install the latest software here:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47754-2&cc=us&dlc=en&lc=en&...

also, you might want to consider upgrading to Windows 7.  Vista is one of the most problematic OS's out there.

Let me know how the above goes.