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erroneoous two-sided warning message

HP Recommended
Officejet J6480
Microsoft Windows 10 (64-bit)

After installing Win 10 i keep getting an erroneous warning message: "The document has been configured for two-sided printing but the module is not installed in the device. The document will be printed one-sided."

However, the module is installed and the document prints two sided. I installed the latest driver for Win 10, reinstalled the module, ran error diagnostics but the message keeps appearing. It is just an anoyance but I would like to get rid of it.

 

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Hi @NWfella,

 

Welcome to the HP Support Forums! 🙂 I see you keep getting a pop up error message on your Windows 10 Computer "The document has been configured for two-sided printing but the module is not installed in the device. The document will be printed one-sided." You are able to print two sided with no problems.

 

I would first like you to run the HP Print and Scan Doctor > www.hp.com/go/tools

-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

 

What does the PSDR find? When you upgraded to the Windows 10 Operating system did you update the software and drivers as well?

 

Let me know the outcome, I will watch for your reply.

 

Thanks for being a part of the HP community. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos.

HevnLgh
I work on behalf of HP



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The PSDR shows no problems and I updated the software and driver after upgrading to Win 10. I also get the error message when printing a single sheet.

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@NWfella,

 

I appreciate you trying my recommendations. Please continue here: 'Automatic Two-Sided Printing Module Missing' Message Displays on the Computer when Duplexing

 

Did the error message go away? I will watch for your reply.

 

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution" . If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos.

HevnLgh
I work on behalf of HP



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Followed the instructions but did not find the v1.0 driver update. The only one listed was a version released on Dec 6th. I installed that version but the error persists even though I restarted my computer and the printer.

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