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webfunathome Honor Student
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please help i just installed new cartirdges in hp  c5180 all-in-one printer like i have before but i got a error code and it will not clear by restarting printer ?

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Grad Student Grad Student
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sent you a personal email

I am an HP employee, Printer/All-in-One Expert.
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bmadsen28 Honor Student
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So what is the answer to this problem?  I have the same one.

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Joe2831 Student
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I also have the same problem -- what's the solution?? -Joe
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Grad Student Grad Student
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Hi,

 

I can help you to solve your problem, just follow the next steps:

 

1.- Get the unit into the “Support Menu” by following the steps below:

A.- Press and hold the “left arrow” key.

B.- Press the “Setup” key and release both keys.

Display should say “Enter Special Key Combo”

C.- Press and release the “OK” button

 

Once in the menu, follow the next steps:

2.- Press and release the right arrow button twice.

3.- Display should say “System Configuration Menu”.

4.- Press and release the “OK” button.
5.-Display should say “Hardware failure status”. If not there already, press Arrow Key over to “Hardware failure status”,
6.-Press and release the “OK” button.
7.-Display should say “Hardware failure status: Clear. Press OK to clear”. 
8.-Press and release the “OK” Button. The message changes to “Hardware failure status Cleared. Press Cancel to continue”.
9.-Press and release the “CANCEL” button as many times until the “Welcome to Photosmart Express” window appears.
10.-Turn the unit on and then off, continue with the installation/setup of the unit.

 

Let me know if this solved your problem.

 

I am an HP employee, Printer/All-in-One Expert.
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a5d9 Honor Student
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I tried the recent directions posted, printed one thing and the error starts all over again. Any other way around this? Thanks.

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Grad Student Grad Student
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Hi, if the above steps can not solve your problem, your printer may have another problem and it may need to be replaced.  you may contact HP service in your country to see what your options are to get a new printer.

 

 

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a5d9 Honor Student
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Ok. Yes, I just spoke with my HP dealer today. He said he wants to try a different cartridge, but failing that, he said it may boil down to a replacement as well. Thanks for your help and replies. The bottom line was that all we could really do is try different things.

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mbrownthing Honor Student
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installed ink cartridges error code 0xc18a0001 appears
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Retired
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Hi mbrownthing,

 

I understand you're receiving an error code after installing new ink cartridges. I'm sorry to hear you're having this issue but I will do my best to help.

 

Which printer is it you have? You can try this generic document until I know which printer you have, but once I know I will see if there is a more specific document you can follow.

 

Have a great day!


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**MissTeriLynn**
I work on behalf of HP
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