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11-01-2011 12:12 PM
Put in my printer code but it doesn't work because it is past 24 hours and of course I didn't know that you had to do it within 24 hours until I tried to do it. Thanks, HP.
New Hp Photosmart printer.
Solved! Go to Solution.
11-01-2011 12:19 PM
You will need to go to the setup menu, then "web services" and look for "Disable Web Services" or "Restore Factory Settings" or "Remove Web Services". Then go back to the same menu and "Enable Web Services". It should then print out a code. It may be the same code but this time when you enter it, it should work.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
11-01-2011 12:20 PM
A new code is not necessary, but rather just re-activate the current one.
To do so, it would vary depending on the printer.
- Go to the Web Services Menu.
- Select the option that says Print ePrint information page, Print info page, Printer email address, etc.
- This should print the same page with the same code with it re-activated for another 24 hours.
Again, if you can post the specific model then the specific menu options can be relayed.
Although I work for HP, my posts and replies are my own opinion and not those of HP.
11-01-2011 01:30 PM
This response came after I dealt with HP. I had printed it out again, but when I saw the same number I didn't know that it reactivated it--so after about 45 minutes, I got another code. Tricky finding phone numbers. Wish I'd known that it would have reactivated! This is good to have up here for the next person.
02-06-2012 07:34 PM
I have the HP Deskjet 3051A J611h I have the small black & grey screen & there is no "print info page" under the web services menu, so I can't figure out how to get a new code or re-activate. Can you give me specific instructions on how to do that for my model?