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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-02-2017 02:36 PM

HP Recommended
Why?
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‎01-02-2017 02:38 PM

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How can I print from my Apple iPhone to my wireless HP printer model C309g? Keep getting message that iPhone can't find an airdrop printer.
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‎01-03-2017 11:13 AM

HP Recommended

@ECS15

 

This is a great location to get assistance! I read your post and see that you are having issues installing the printer on a couple computers. 

I would like to help you resolve this issue. 

  • Move the router closer to the printer.
  • Restart all devices, and make sure they are on the same network.
  • Update the printer firmware.
  • Upgrade the Apple device firmware.
  • Make sure AirPrint is enabled.
  • Reset the HP printer.

Click here to refer the document and perform these steps.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎01-03-2017 01:06 PM

HP Recommended

The c309 does not support AirPrint.

 

you can find a list of AirPrint printers here: https://support.apple.com/en-us/HT201311

 

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‎01-03-2017 03:46 PM

HP Recommended

@headsortails

 

Thanks for the super quick reply.

 

I request you to contact HP phone support for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎03-13-2017 11:06 AM

HP Recommended

Havigng downloaded to my iPad I can print to my c309g with the old app "HP ePrint". However it advised me it is being discontinued and to download "HP All in one printer remote". This application cannot see my printer even when I enter the IP address. How do I fix this please?

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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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