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glory101 Student
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hp psc 2355 all in one says "remove and check color cartridge" after i place a new black cartridge

I replaced the black ink cartridge in my psc 2355 all in one printer and now the printer is giving me an error code that say "remove and check color cartridge"  I did as it said and found nothing wrong.  I placed the color ink back in and it still gives me that error and now I cant do anything on my printer, no copies or scans or print.  What should I do?

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hp psc 2355 all in one says "remove and check color cartridge" after i place a new black cartridge

I am sorry to hear that you are having problems with the printer. Here is a document that addresses the error message you are getting for your model of printer. It goes over various troubleshooting steps that you can try to resolve the issue such as checking for updates and cleaning the cartridges. 

I am a former employee of HP...
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