hp scan application in use by another user or program

[reis08]

I use the scan to computer option a lot, lately each time I go to scan in a new document I get a message that appears that states "HP Scan Application is in use with another user or program, please wait until that task is completed and try again."  I have gone into my HP settings and tried seeing what is pending, or what it is trying to do, and it does not show anything in progress.  I have tried rebooting the printer to see if it would cancel all jobs, and each time I boot it back up and try scanning again I get the same message.  How do I get around this, or figure out what the system is pending on?

[The_Fossette]

Hi @reis08

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are having issue scanning from your printer.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• What is the operating system you are using?
• How is the printer connected to the computer? (USB/Wireless)
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article to fix this issue.

For Mac:

USB Connection: http://hp.care/2qkhc4I

Networking connection: http://hp.care/2qktWs7

For Windows:        

USB Connection: http://hp.care/2qkMs3C

Network Connection: http://hp.care/2qkuNt3

Let me know how it goes and you have a good day ahead.

Take care!

Cheers!