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Waddas
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Message 1 of 2
129
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officejet all in one 8600

HP Recommended
officejet all in one scanner
Microsoft Windows 10 (64-bit)

I tried to use scanner but receive message "the Officejet Printer 8600 was not found.  I can print from the printer but when I try to use my scanner I receive the above message.  Printer and scannet were in excellent condition just started the problem last week.  Any advice, please?

 

Wadda

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Waddas

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues scanning from your printer.

 

I’d love to help!

 

Follow the steps in the below article to roll back the bios.

 

If the printer is connected to a network: http://hp.care/2p1CzKE

 

If the printer is connected using USB cable: http://hp.care/2p1OPL7

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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