printer not printing

[therobinsnest]

Replaced black ink cartridge because page was only partially printing.  Now nothing prints at all.  page comes out completely blank.  took cartridge out and ink pad does have ink?  any suggestions on what may be wrong? Printer only a few months old.  yes i pulled the tab off

[sandytechy20]

@therobinsnest

Thanks for taking an interest in the HP Support Forums! After reading your post I see that your HP Officejet Pro 6835printer is printing blank pages. I would like to help you out with this issue today.

• Check estimated ink levels, and then replace any low or empty cartridges.
• Make sure that the cartridges are properly vented and seated correctly.
• Clean the printhead.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[therobinsnest]

I have tried all of your suggestions prior to reaching out for help. The printer will print all colors except black. Took pin to vent. Replaced with another new black cartridge. Cleaned printer head. Multiple test prints---no black.

[Jeet_singh]

Hi @therobinsnest, I am the Jeet_singh. It looks like you were interacting with @sandytechy20, but he is out of the office today so I'll take over from here.

As I understand you have tried the steps suggested in the previous post, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.