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LindaLou1965
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printer not recognizing new hp black ink cartridge

HP Recommended
hp limited edition 3636
Microsoft Windows 10 (64-bit)

My hp limited edition desk jet 3636 nwill not recognize a new hp black ink cartridge.  I did all the cleaning, unplugging/plugging back in, etc.  Still shows "empty" on the black ink.  Any suggestions?  It printed fine until I had to replace the cartridge.  The cartridge is good until April 2018.

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Dvortex
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Message 2 of 2
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HP Recommended

Hello, @LindaLou1965 – Hope you are well 🙂

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

Going through your post, I see that you are having issues with the black cartridge on your HP Deskjet printer.

Did you try all the steps listed here: http://hp.care/2r9QBew

 

If the issue persists, then the issue could be with the printer cartridge. I’d suggest you contact the store or HP phone support to get the cartridge replaced.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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