printing issues

[wickedanimegirl]

Hi i recently brought some new ink for my printer as needed to print things off. i insalled it like normal but it started to say the trio color wasnt authentic but the black on was. they can out of the same pack that i brought and are offical. when i finally got the error off i still cant print it will photocopy but i cant seem to print any documents off at all. i looked into the show whats printing file it says my document is printing but it doesnt the printer just makes a noise like it is going to print then doesnt and the document dissappers from the list. i havent had this printer for that long and it was working fine before.

how can i resolve this problem?

[Chimney_83]

Greetings @wickedanimegirl, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are able to make a photocopy but are unable to print. Don't worry, I will be glad to assist you.

Have you tried any troubleshooting steps on your own?

How is your printer setup? (USB or wireless)

The issue you are facing seems to be a driver issue. Recommend you to uninstall the printer software using the method mentioned below and install it back. 

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[wickedanimegirl]

I have just tryed doing everything you have said and my printer still dont want to do anything

[Chimney_83]

Thanks for the reply and trying the suggested steps. Can you tell me how is the printer connected?

Have you uninstalled the printer software and deleted the temp files as suggested. 

Recommend you to uninstall the printer software again. 

Try to use Windows built-in driver and check. Please refer to this article for assistance. 

Let me know how it goes. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.