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printing problems

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Trying to print on custom size paper like envelops or cards.  For example I am printing on a 4 in wide by 8.5 inch long paper and the image I am trying to print gets clipped because it starts printing 2.5 inches from the top of page leaving a big margin.  The paper size is correct and the preview screen looks like it should print correctly but it does not.  Any suggestions?

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Hello Dkoyama18,

Welcome to the HP Support Forums!

 

In order to look into this issue where the printer is not printing on your custom paper correctly, I will need to know the model of printer and the Operating System installed on the computer, Windows or Mac?

 

Also, what is the media type, for example, card stock or plain paper? The program that you are trying to print from would also be helpful.

 

Cheers,

JERENDS
I work on behalf of HP

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I am using an HP Photosmart C4780 with MAC OS 10. 7.5.  I was using the Filemaker Pro 11 trying to print on a 3.75 in by 8.5 inch size paper light 25 lb stock. 

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I think it would best to clean the rollers within the printer. Since you are not getting any errors while printing it would seem the custom size is being accepted.

 

The issue seems that the rollers are not pulling the paper in at the correct interval the printheads are printing in.

 

'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper; See Solution three for roller cleaning steps.

JERENDS
I work on behalf of HP

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