Note on archived topics.
02-28-2011 10:18 AM
Downloaded drivers from HP site for the C4240 All-In-One but continue to have trouble - can print just fine but when I attempt to scan it prompts error "USB not connected"
Running Windows Vista - downloaded appropriate drivers from HP downloads
Have run through these exercises NUMEROUS times, uninstall printer - download drivers - install drivers. Also get error at very end of install saying install was not successful. Followed prompt to resolve (essentially uninstall & reinstall yada yada) NOTHING is working.
As I said, the printer is detected and operating fine but I cannot scan. Have swapped out USB cable with others - to no avail.
03-03-2011 11:21 AM
I also have this issue when attempting to scan by useing the control panel on the printer. I can access scanning through the following pathway: Control panel - Scanners and cameras (not printers...) - HP Photosmart C4200 -- Scanner and Camera Wizard opens up - follow the wizard to complete a scan.
06-06-2013 10:52 PM
Unable to scan (USB not connected), but able to copy and print from computer. Unable to scan using control panel and 'Camera and Scanner'. Was able to scan using Widows Photo Gallery, from File, bring down 'Import from Camera or Scanner', then import.