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11-17-2013 01:21 AM - edited 11-17-2013 01:23 AM
11-19-2013 07:49 AM - last edited on 04-20-2016 10:27 AM by OscarFuentes
I understand you are getting a message for the printhead not being detected on the Photosmart Premium Fax All-in-One Printer - C309a.
I included a document for cleaning the printhead.
This document will provide steps for checking the cartridges and printhead cleanings.
Hope that helps.
I work on behalf of HP
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07-16-2014 08:00 AM
I cannot follow the suggestions because I cannot get to the setup to clean the printheads. This message is blocking my entry.
09-13-2014 01:48 AM
On the advise of a member of the forum I cleaned the PRINTHEAD AND CATRDGES and the problem was solved.
I was under the impression that I had advised and thanked the forum at the time but if my message was not received I apologise.