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Message 11 of 18
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Glad that the device is now working for you.

I am a former employee of HP...
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Message 12 of 18
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model #309a same prob as others any solution

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Message 13 of 18
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Hi jacko1

 

I understand you are getting a message for the printhead not being detected on the Photosmart Premium Fax All-in-One Printer - C309a.

 

I included a document for cleaning the printhead.

http://support.hp.com/us-en/document/c01794817

 

This document will provide steps for checking the cartridges and printhead cleanings.

http://support.hp.com/us-en/document/c03957991

 

Hope that helps.

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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Message 14 of 18
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what is the problem and how can it be solved

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I cannot follow the suggestions because I cannot get to the setup to clean the printheads.  This message is blocking my entry.

Please help.

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Message 16 of 18
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I get the above message ..it worked fine before.Installed new ink cartridges  no help

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Message 17 of 18
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On the advise of a member of the forum I cleaned the PRINTHEAD AND CATRDGES and the problem was solved.

I was under the impression that I had advised and thanked the forum at the time but if my message was not received I apologise.

VLATERO

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Message 18 of 18
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The printhead and catridges must be cleaned mannualy

VLATERO

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